Politique d’expédition
Shipping Policy
Last updated: September 2, 2026
At ReFoundToys, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Where We Ship
We offer shipping to customers in multiple countries.
Shipping availability, delivery charges, and estimated delivery times may vary depending on the destination, product, package size, and shipping method available at the time of purchase.
If shipping is unavailable to your location, this will be indicated at checkout.
2. Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays.
During periods of high order volume, holidays, promotions, or circumstances beyond our control, processing may take longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.
3. Delivery Times
After your order has been processed and dispatched, the estimated delivery time is generally:
10–15 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination country, customs clearance, local courier services, weather, transportation delays, and other circumstances outside our control.
The estimated delivery period begins after the order has been dispatched, not when the order is placed.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms stated at the time of purchase.
We do not charge customers any additional shipping fees after checkout unless the customer has specifically agreed to an additional service or delivery charge.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided to the email address associated with your order.
Tracking information may take some time to become active after the shipment is handed over to the carrier.
Customers are responsible for providing an accurate shipping address and contact information when placing an order.
6. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, customs duties, import taxes, and other charges imposed by the destination country’s authorities are the responsibility of the customer.
ReFoundToys does not control customs processing times or the amount of any applicable customs charges.
Customers are responsible for complying with the import requirements applicable in their country.
7. Delayed Shipments
Although we work with shipping providers to deliver orders within the estimated timeframe, delays can sometimes occur because of:
- Customs clearance
- Weather conditions
- Transportation disruptions
- Carrier delays
- Incorrect or incomplete delivery information
- Public holidays
- High shipping volumes
- Events outside our reasonable control
If your order is delayed, please contact us with your order number so that we can assist you.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping address, contact us as soon as possible.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made after an order has been processed.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.
9. Lost or Damaged Packages
If your package appears to be lost, damaged, or significantly delayed, please contact us with your order number and relevant details.
For damaged packages, please retain the original packaging and provide photographs of the package and product when requested. This information may be required to assist with a claim with the shipping carrier.
10. Delivery Address and Recipient Responsibility
Please ensure that someone is available to receive the package when required by the shipping carrier.
ReFoundToys is not responsible for delivery problems resulting from an incorrect address, incomplete address, failure to collect a package, or other information supplied incorrectly by the customer.
11. Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation when applicable.
The confirmation may include the shipping carrier and tracking information so that you can monitor the progress of your shipment.
12. Contact Us
If you have any questions regarding shipping or your order, please contact us through our Contact Us page.
ReFoundToys
Email: ReFoundToys@gmail.com