Refund policy
Return & Refund Policy
Last updated: September 3, 2026
At ReFoundToys, we want you to have a clear and straightforward experience when purchasing from our website. This policy explains when a return or refund may be requested and the conditions that apply.
1. Return Period
You may request a return within 7 days of receiving your order, subject to the conditions of this policy and applicable law.
To be eligible for a return, the product should generally be:
- Unused and in its original condition
- In its original packaging, where applicable
- Complete with all parts, accessories, manuals, and other items included with the order
- Accompanied by your order number or other proof of purchase
Products that have been used, assembled, damaged after delivery, or returned with missing components may not qualify for a return or full refund.
2. Damaged or Defective Products
If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Product name
- Description of the issue
- Clear photographs or videos of the product and packaging, where applicable
After reviewing the information, we will determine the appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, exchange, or refund.
3. Incorrect Product
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.
After reviewing your order, we will work with you to arrange an appropriate resolution.
4. Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 7 days of delivery, provided the product is unused, in its original condition, and meets the eligibility requirements of this policy.
For approved change-of-mind returns, the customer may be responsible for the return shipping cost unless otherwise agreed by ReFoundToys.
5. Products That May Not Be Eligible for Return
Returns may not be accepted for:
- Products that have been used or assembled
- Products damaged through misuse, improper handling, or neglect
- Products missing parts, accessories, or original packaging where applicable
- Products returned after the applicable return period
- Products specifically identified as non-returnable before or at the time of purchase
This does not affect any rights that cannot legally be excluded under applicable consumer protection laws.
6. How to Request a Return
To request a return, please contact us through our Contact Us page.
Please provide:
Order number:
Product name:
Reason for return:
Photos/videos: if applicable
Please do not send any product back before receiving return instructions from ReFoundToys.
7. Return Shipping
If a return is required because you received an incorrect, damaged, or defective product, we will provide appropriate return instructions and determine the applicable return-shipping arrangement.
For approved change-of-mind returns, the customer may be responsible for the return shipping cost.
Any applicable return-shipping responsibility will be communicated before the return is arranged.
8. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If the refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
9. Partial Refunds
A partial refund may be considered where an approved returned product has missing components, signs of use, or damage that was not present when the product was originally shipped.
If a deduction is applicable, we will communicate the reason before processing the refund.
10. Exchanges and Replacements
Where appropriate and subject to product availability, ReFoundToys may offer an exchange or replacement instead of a refund.
If a replacement is unavailable, another appropriate resolution may be offered, including a refund where applicable.
11. Order Cancellation
Once an order has been placed and payment has been successfully completed, the order cannot be cancelled by the customer.
Orders may begin processing shortly after payment is received, so cancellation requests cannot be guaranteed or accepted after payment has been completed.
If you no longer wish to keep your order, you may contact us after the order has been delivered to request a return.
A return is not automatic. Any return request must be reviewed and approved by ReFoundToys and must meet the eligibility requirements and applicable time limits stated in this policy.
Customers should not refuse delivery or send an order back without first contacting ReFoundToys and receiving return instructions.
This cancellation policy does not limit any cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.
12. Non-Delivery or Lost Orders
If your order does not arrive within the estimated delivery period, please contact us with your order number.
We will work with the relevant shipping carrier to investigate the shipment and determine the appropriate next steps.
13. Contact Us
If you have questions about returns, refunds, exchanges, or orders, please contact us through our Contact Us page or by email.
ReFoundToys
Email: ReFoundToys@gmail.com